Imagine a smart system designed to handle complaints effortlessly. This system is perfect for places like apartment buildings, housing societies, colonies, and companies. Its primary goal is to efficiently manage complaints, ensuring quick resolution by assigning the right people to fix the issues. The ultimate aim is to provide an outstanding experience for tenants or customers, making the entire process seamless and satisfactory.
QCMS by Crisant is the simple, intuitive and powerful application to manage Quarter Complaints. This Intelligent application categorizes & prioritizes the complaints, provide real-time complaint status to tenants and thus providing the exceptional user experience.
The application is specially designed for Indian Railways quarters and is scalable to any residential / commercial buildings with multiple departments.
Tenants
Tenants use the mobile app to report complaints, and instant acknowledgments are provided once a complaint is submitted.
Management
If any complaint goes unnoticed, predefined escalation metrics will automatically notify the management for prompt attention.
Staekeholders
Stakeholders receive immediate notifications upon complaint receipt, with an option to swiftly assign an artisan based on severity.
Artisans
Once an artisan is assigned, they will receive comprehensive complaint details to address the issue, ensuring closure within a specified timeline.
- Automatic or manual assignment of artisans based on the severity of the complaint.
- Automated escalation alerts to management if any complaint is overlooked.
- A visually intuitive dashboard for stakeholders to monitor and manage complaints efficiently.
- Robust data encryption and compliance with privacy regulations for secure information handling.
- Feedback mechanisms to gauge tenant satisfaction and continuous improvement.
- Automated processes to streamline complaint handling and resolution.
We’re a team of Creative Artists & Problem Solvers, who are excited about our unique designs, ROI based marketing ideas & and problem solving capabilities.