Before / after evidence
Images stay with the complaint record so field work can be checked in context.
Resident & Operations Software · Indian Railways
A complaint system residents can trust—and management can act on
Residents raise paperless quarters complaints from the Android app. Stakeholders assign the right artisan, escalations surface unattended work, and management sees every queue, category and outcome.
Crisant's Complaint Management System connects a resident Android app with stakeholder assignment, artisan action, automated escalation, before-and-after evidence, feedback and management reporting—keeping every housing or facilities complaint visible from acknowledgement to closure.
10K+downloads shown on the Google Play listing
17,860complaints visible in the supplied admin snapshot · 16 July 2026
14,483completed complaints visible in that snapshot
The problem
A complaint is not solved just because someone wrote it down
A paper register can record an issue, but it cannot acknowledge the resident immediately, route the work, alert a stakeholder, show whether an artisan acted or explain why a request is still open. The result is repeated calls for residents and fragmented accountability for the office.
QCMS makes the complaint itself the shared record. Quarter, division, department, category, preferred visit time, evidence, assignment and status remain connected—so the resident sees progress and management sees where action is slowing down.
How it works
From resident report to measurable resolution
01
Registered resident access
Mobile-number verification links the resident to a registered quarter, with in-app options to request quarter registration or division enrolment.
02
Structured mobile intake
Capture department, complaint category, preferred artisan visit time, remarks and a supporting before image in one guided form.
03
Assignment workflow
Notify the responsible stakeholders and route work to the appropriate artisan according to issue category and severity.
04
Escalation and oversight
Bring unattended or delayed complaints to management attention instead of depending on a resident to keep following up.
05
Status, evidence and feedback
Keep the resident informed while the record carries status history and before-and-after evidence toward closure and feedback.
06
Dashboard and MIS
Review complaint volume, open and assigned queues, completion, cancellation, category distribution and date-range trends.
Resident experience
Raise it once. Follow it all the way to closure.
Residents move from a registered quarter to a categorized, evidence-backed complaint in one mobile flow. The same record then carries assignment, status and resolution history—without a paper register or repeated phone calls.
- 10K+
- Play Store downloads
- 4.3★
- Play Store rating
- 4
- listed divisions
Official Play Store screens
The resident flow
Five clear moments. One continuous complaint record.
The app makes the next action obvious at every step, while keeping the resident connected to the same request from intake through final status.
- 01
Verify the resident
Sign in with the registered mobile number and OTP, or request quarter registration if the residence is not yet mapped.
- 02
Open a complaint
Select the department and category, add remarks, choose a preferred artisan visit time and attach a before photo.
- 03
Get acknowledged
The complaint becomes a traceable record connected to the resident, division, colony and quarter.
- 04
Follow every status
Residents can see whether a request is open, assigned, in progress, resolved or cancelled without calling the office.
- 05
Inspect the record
Department, category, location, date and current status stay together, creating a clear history through closure.
Designed for adoption
Branded onboarding, OTP access and language settings.
Quarter registration and division enrolment are available from the login screen, while the settings view keeps language preference visible and simple.
Accountability chain
One complaint. Four accountable roles.
The system connects the person reporting the problem to the people responsible for assignment, field work and oversight. Escalation is part of the workflow, not a manual follow-up ritual.
- Resident01
Raises the issue
A paperless complaint arrives with quarter context, category, preferred time and supporting image.
- Stakeholder02
Reviews and assigns
The responsible team receives the request and assigns the right artisan based on category and severity.
- Artisan03
Acts and updates
The artisan receives the job details, works within the expected timeline and records progress toward closure.
- Management04
Monitors and escalates
Dashboards, notifications and escalation rules expose unattended requests before silence becomes the process.
Administration command centre
Every queue, category and outcome in view.
The supplied live dashboard snapshot brings resident volume, complaint status, category mix and daily trends into one operational view—so teams can move from anecdotes to workload decisions.
Visible in the supplied dashboard snapshot · 16 July 2026
- 10,925
- registered users
- 17,860
- total complaints
- 14,483
- completed complaints
- 1,560
- open complaints
Evidence and reporting
From individual case evidence to management MIS.
Operations teams can inspect the complaint register with before-and-after evidence, while managers filter date ranges and read status, category and trend reports.
Date-range reporting
Generate period-specific views of total, open, assigned, completed and cancelled requests.
Category intelligence
See recurring demand across water, repairs, leakage, flooring, painting and other service categories.
One operating model, many managed properties
- Indian Railways quarters & government colonies
- Apartment associations & housing societies
- Multi-location staff accommodation
- Institutions, campuses & managed facilities
Resident transparency and management accountability in the same record
Many ticketing tools stop at intake. QCMS connects quarter-aware mobile reporting to stakeholder assignment, artisan action, escalation, photographic evidence, feedback and management MIS—while remaining adaptable to the categories, roles and escalation structure of a new organization.
Field-proven
Built with railway operations. Used at real scale.
The Google Play listing says QCMS was developed with the Mysore division engineering team and lists Mysuru, Bangalore, Solapur and Pune divisions. The supplied administration dashboard dated 16 July 2026 shows 10,925 registered users, 17,860 complaints and 14,483 completed complaints—evidence of a working operational system, not a concept screen.
Need it customized? The team that built it is right here →
Straight answers
Complaint Management System — common questions
Bring one real complaint workflow. See it become accountable end to end.
Book a demonstration with your departments, categories, roles and escalation path—we'll show the resident app and the complete management view.
Prefer to talk? WhatsApp us → · +91 77568 73424